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What our Customers are Saying

At Woodman's Parts Plus we strive to provide the best customer service possible.
In this industry, sometimes it is difficult to accommodate every person's need, especially during the busy season, when we have hundreds of orders to process every day and thousands of parts leaving our warehouses.
Some of the parts that we provide are custom made, to satisfy the needs of customers using older or discontinued units.

Over the years we have sold hundred thousands of parts and provided service to thousands of customers. We are proud to say that most of them are happy with their purchases and their experience with us. We would like to share you with some of their comments:

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Nan Accokeek, MD

I recently contacted Woodman parts plus to order a new baffle for our Scan Andersen 10 stove. I had previously called our stove retailer and a second jotul retailer, neither of whom had the part or offered any help in getting it. I also tried calling Jotul NA in Maine and could never get a call back.

Rebecca was wonderfully helpful, called back when she said she would and had specific information on the part availability. The baffle came in the estimated 2 weeks time and works perfectly.

Can't tell you how much we appreciate your efficient, pleasant help and service.

Consider us among your loyal customers going forward. We are enthusiastically recommending you to our neighbors as well.

Jonathan Exeter, NH

I had just recently ordered cast iron parts for my Vermont Castings Resolute Acclaim stove. The stove needed a complete rebuild from the combustion package on up. I was very skeptical in placing this order that totaled over $350.00 due to the fact that last year I purchased components through one of your competitors and the order took over 6 months to deliver!!! Winter was over.


I am very pleased with the speedy deliver times, service, parts availability along with the quality of the original cast iron equipment. ALL pieces were a direct bolt replacement and an exact match. I now have rebuilt my wood stove (which is my primary and sole source of heat) and is fully functional as the day I first purchased the stove new 7 years ago.


Thank you for your commitment to the consumer and I look forward to ordering again in the future from Woodman Parts Plus.

Liz Massachusetts

We ordered some replacement fire bricks for our wood stove. These folks were the only ones we could find who carried the set. Having read some of the reviews on here, we called ahead to see whether they had the part in stock - which they did. The woman on the phone was very courteous and helpful.

What was particularly impressive was that, after putting in the order, we had it at our house on the very next day! Granted we live in Massachusetts, but still, that was the quickest shipping we ever had. The bricks were well packaged, and we were very happy - particularly because the stove repair place near our house quoted us 5 times as much for the same bricks. It may be helpful, since they carry so many obscure parts, to call ahead and make sure it's in stock. In our case, everything worked out beautifully.

Thanks!

Wayne Newport, ME

Thanks i got my order the next day of ordering it !! Like wow

Josh Bingham

I received my order and everything looks fine. Thank you for making your website so detailed and easy to use

Laurie Warren, NH

Thank you so much for the prompt service. You guys are the best.

Rich

I just received my order and it fits perfectly.

I have a late 1800's potbelly stove and was having a difficult time finding a "boot" to convert the oval stove pipe opening to a round opening. I had read a number of blogs discussing the same problem with no reasonable solution.

Then I found your website and called. The customer service woman was very helpful.

I will know be able to hook up the stove in my woodworking shop.

My sincere regards and thanks.

Darrell Crossville, TN

I just wanted to take the time out to say "thank you Very much" to the lady in sales(Rebecca maybe?) who took the time to go out in the warehouse to double check on the item I was wanting to order, showed only one in stock. She also took the time to call me back to let me know!!!!! She could of just said "there is one in stock" and left it at that.

It's just an item to you but meant much more to me on this end and I believe she picked up on that and did the very best she could to help assure me it was there by going to get the item in her hands........

Again, thank you soooooo much......

Laurel & Delvin Cedarpines Park, CA

Just wanted you to know that WE appreciated your help with processing this order. We know we could have gotten this part { the blower } at a lower price however we were more concerned with dealing with a company with history. For us that was worth the extra dollars. Today we fired up the first fire for the season. The blower worked like a champ - of course kudos go to Delvin for replacing and installing the unit too. :--)

Thank you again and we will be sure to bookmark your site for any future needs.

We are Happy Customers!

Ruth Anne Corbin Ontario, Canada

This is to confirm that our items we purchased from you arrived to-day. We thank you for your fast and efficient service. I called several companies that sell Jotual stoves and none could help us with the replacement parts we needed and did not know where to get them. We are so pleased that your company decided to make and carry these necessary parts. Being in Canada made it a bit pricey but better than having to buy a new stove.

I will definitely be advising and recommending Woodmans Parts Plus to the companies who sell Jotul and other wood-stoves.

Also to a company I know that does wood-stove restorations. Ernie's Woodstove Repairs and Sales here in Ontario

Gail Maryland


Just wanted to sent you a note that I received our stove grate on Saturday! It is perfect.

Our local Vermont Castings dealer here in Maryland told us it would be 4 to 6 weeks before we could get a new grate for our wood stove. I checked the Internet and found you guys! SO GLAD I did....we received our grate in just a few days, and it was cheaper than our local dealer.

We will keep your info in case we need more wood stove accessories...your shop is the BEST! Thank you!

Ray Beddington, ME

I would like to compliment you on my recent purchase of a Harman distribution blower. Your service is exemplary!

The young woman who took my order was quite knowledgeable and pleasant to work with. She verified all the parts numbers and verified that it was an OEM part. She shipped right away and I had my order the next day by noon time.

Outstanding service. This compliment comes from a retired service rep who recognizes real service.

Thank you

Vernon Maine

I placed my order yesterday early evening and received it today, and I am in the middle of nowhere.

Amazing!

Larry Pittsfield, ME

Thank you, received the motor today(2/24/2015) and installed it. It is working great. Excellent service Thank you,

R & M Comeau Nova Scotia, Canada

Just wanted to say thank you so much for the prompt delivery.
We really appreciate the service and the fact that you carry that particular item.

Bruce Williams Augusta, ME

I am amazed. I ordered this part at noon on Thursday and it was on my porch Friday afternoon in Augusta, Maine. You guys are incredible!

BTW, I have an old stove and thought parts would be difficult to find. The handle I ordered fit perfectly.

Thank you for your exceptional service

Matt Rockport, ME

I wanted to email you earlier today, but I was so busy...

I received the parts, complete, on Saturday. I wanted to reach out and thank you for getting them out so quickly, and for all the assistance! Your customer service is unparalleled, and I greatly appreciate it!

I will be in touch again for future orders.

Thank you!

Bob Jeffereson, NH

I just got home, and the fan was waiting on the porch! That was awesome service!

Thank you very much. I will be ordering from you guys again, and will tell anyone I know who might be looking for stove related items.

It's great to have a NH business to deal with.

Joanne & Paul Hudson, NH

Thank you for the quick service, our first time just found your website happy you are in NH, we''ll definitely keep you in mind next time we need anything for our wood stove.

Nelson Freeport, ME

Just wanted to let you know this order arrived today. That is not even 24hrs after ordering! You guys are awesome and I will be using you again the next time I need parts!

Have a great weekend and winter.

Mike Pittsfield, ME

Thank you for the quick turn around and the quality of the packing. The part is installed and my customer is very happy. You website was easy to use. This is the first time I have used your company and not the last. Keep up the great work.

The Prices Mahopac, NY

Both our two orders for replacement parts for our old coal stove were delivered in good time and perfect condition.

We couldn’t even get a call back from our local dealer regarding availability of the parts!

Thanks again

Don Rome, GA

I received my order for new grates for my Atlanta Stove Works wood heater today in great condition, and I am very happy with the new grates.

I just wanted to thank you for stocking parts for this stove. I have been using my heater for over thirty years and it still works great.

Thank you.

Diane Hampton, NH

I had such a good experience with my last order. How could I not order another part from Woodmans?

Hopefully, I don't need anything else for my wood stove. I think approximately $600.00 is enough refurbishing for this year. LOL...

Thank you!!!

Harry Idaho

I received the Top Insulating Blanket for my 600 Jotul stove. It arrived in good time and securely wrapped. Thank you for your accurate and speedy service.

It is a pleasure doing business with you. Please thank Justin for his polite and efficient attention to my order.

Peter California

Some reviews here are pretty scary, but I couldn't find a competitive price elsewhere, so I crossed my fingers and ordered two rather costly Jotul replacement parts from Woodmans Parts Plus.

The transaction went perfectly smoothly: ordering, tracking, delivery. I expect to buy from this company again.

Ralph Massachusetts

We received the part yesterday afternoon for our Jotul #8. Great customer service, prompt shipping and excellent packaging of the part. Thank you very much!!

I would highly recommend Woodman’s Parts Plus to anyone needing your services!

Carl East Greenbush, NY

I am amazed at how smoothly my parts order went recently. The shipment was also very quick.

I will never do business with the dealer that I purchased my stove from now that I know about your company.

Thank you for a great experience and keep up the good work.

Elizabeth

Thank you for the parts to my stove. It will be good for another thirty years. Your shipping was unbelievably fast everything fit together perfectly and we didn’t have to buy another wood stove for 2000 dollars or more.

Thank you again. Use me as a reference for a totally satisfied customer

Heather Pennsylvania

Thank You Very Much for all the help & specifics to part. Part worked great.

Just had installed today. Fireplace is once again working.

Will definitely look to your company if anything else is needed in future.