I need to return an item, what do I need to do?

If you have purchased an item that needs to be returned, please do the following steps:

  • Call our customer service department at 603-522-8216 for a return authorization. We will not accept any returns without the Return Authorization number written on the outside of the box. All unauthorized returns will be refused and sent back to the originating location. There is a 20% restocking charge on all uninstalled parts and we do not pay shipping for the item(s) to be returned to us.
  • Package the part(s) to prevent any damage or opening of the box.
  • Put the return authorization number on the outside of box as instructed by our customer service rep.
  • Customers are expected to insure their return for any damages or loss. You are responsible for the part(s) until our warehouse has received and inspected the returned product.
  • If sending through USPS (post office) insure the package for the value of the product in case it gets lost or damaged. The Post Office will not pay a claim unless the package has insurance on it.
  • If returning via UPS or FedEx the package will be insured for the first $100.00, but anything over $100.00 additional insurance will have to be purchased.
  • Make sure you get a tracking number to ensure that the part gets back to our warehouse.
  • Credits are done once a week and it usually take 3-4 working days for the credit to be returned to your account.
  • We do not accept installed parts back for credit.