What should I do if I receive a product and it is damaged because of shipping?

We are sorry that your shipment has arrived damaged and want to help to make it right. Please notify Woodman's Parts Plus at 603-522-8216 as soon as possible to report the damage. Have your packing slip available when you call. Please be advised that we will assist you in making this right.

The following steps need to be taken to process a claim.
  1. You need to retain the damaged item and the packaging material at your location for at least 5-7 working days. The freight carrier may come by to inspect or retrieve the package.
  2. If possible, please send pictures of the damaged shipment to us at This will to allow us and the freight carrier to see the damaged item and the condition of the box and packaging material as well as speed the process.
  3. Paperwork will be made out by a customer service representative at Woodman's Parts Plus.
  4. All paperwork and picture(s) will be submitted to the freight carrier to initiate the damage claim process. We will take care of this.
  5. Damage Claims are followed on a daily basis and as soon as a claim is approved we will reship your order or issue a credit.
  6. If you require the damaged part replaced sooner, you can place a new order. Once the claim is resolved, we will then issue a credit for the initial order.

Damaged shipments are an inconvenience for all involved. Your assistance in this process is critical. Your failure to assist us in this process can result in claim denial by the carrier.