FAQ


Term of Sale
 What are the "Terms of Sale"?
What if a part is Backordered?
 What if my part is backordered?
How do you Season Cast Iron?
 How do you Season Cast Iron?
Damaged Products
 What should I do if I receive a product and it is damaged because of shipping?
Cast Iron Parts
 Does Cast Iron have a Warranty?
Repairs
 Can you repair my stove?
Shipping Charges
 Q. How do I return an item that is delivered by freight?
 Q.What if I accept delivery then discover a problem with the item after the driver has left?
 Q. What do I do if the package looks damaged?
 Q. Will the freight company carry the item into my home?
 Q. Do I have to be present when an item shipped by freight is delivered?
 Q. Should I contact you or the carrier with questions about my package?
 Q. How much do you charge for shipping?
Returns
 Can I CANCEL an order through E-MAIL and expect this to be processed?
 How long do I have to return an item?
 How do I return an item that is delivered by freight?
 What if I have a problem with an order I've received?
 What information should I include with my return?
 Where should I ship my return?
 Is there a restocking fee on items returned?
Shipping & Delivery
 Q. Can I change a shipping address once I've placed an order?
Privacy
 Our Commitment to Privacy