Wood Stove Parts, Coal Stove Parts, Gas Stove Parts, Pellet Stove Parts, Gas Grill Parts

Retail Store Pick-Up

Can I place an order on the web site and be able to pick up at Woodman's Forge & Fireplace (our retail store) in East Wakefield, New Hampshire?

Term of Sale

What are the "Terms of Sale"?

What if a part is Backordered?

What if my part is backordered?

How do you Season Cast Iron?

How do you Season Cast Iron?

Special Order Parts

What is a Special Order Part?

Damaged Products

What should I do if I receive a product and it is damaged because of shipping?

Cast Iron Parts

Will my cast iron part need extra work done to it when I receive it?

I received my part today and there are no holes drilled in it. Can you tell me why?

Does Cast Iron have a Warranty?

Repairs

Can you repair my stove?

Shipping Charges

If I order something with Next Day Air, Second Day Air, or Three Day Select does this mean the order gets shipped any quicker?

Q. How do I return an item that is delivered by freight?

Q.What if I accept delivery then discover a problem with the item after the driver has left?

Q. What do I do if the package looks damaged?

Q. Will the freight company carry the item into my home?

Q. Do I have to be present when an item shipped by freight is delivered?

Q. Should I contact you or the carrier with questions about my package?

Q. How much do you charge for shipping?

Returns

I need to return an item, what do I need to know?

Can I get a return authorization by emailing?

Can I CANCEL an order through E-MAIL and expect this to be processed?

What is the return policy is stove blower and gas valves?

How long do I have to return an item?

How do I return an item that is delivered by freight?

What if I have a problem with an order I've received?

What information should I include with my return?

Where should I ship my return?

Is there a restocking fee on items returned?

Shipping & Delivery

Q. Can I change a shipping address once I've placed an order?

Privacy

Our Commitment to Privacy

International Shipping

Is International Shipping offered through Woodman's Parts Plus?

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